Returns & refunds

Last updated: 20 October 2026

Made to order

Every product is made specifically for your order. For this reason we do not accept returns or exchanges for change of mind, and personalised products cannot be returned.

Damaged, defective or wrong item

If your order arrives damaged, defective or different from what you ordered, we will replace it free of charge. Please contact us within 48 hours of delivery with an unboxing video and photos of the item and packaging.

Cancellations

You can cancel an order within 12 hours of placing it, before production starts, for a full refund. After production has begun, orders cannot be cancelled.

Refunds

Where a refund is approved (for example, if we cannot replace a damaged item), prepaid orders are refunded to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made by UPI or bank transfer.

Contact

WhatsApp us or email hello@houseofekrang.com with your order number.